Deaf and Hard of Hearing Services Guidelines and Procedures

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The Campus Disability Resource Center (CDRC) coordinates and provides interpreting and captioning services for students registered with CDRC who are deaf or hard of hearing. The following terms are used throughout this form; therefore, the definitions are provided below:


  • Business Day: A business day is defined as Monday through Friday, 8am to 4pm. Holidays are not considered business days. Any request for (or cancellation of) service after 4:30 pm on weekdays or on weekends and holidays will be considered as an 8:00 am request for (or cancellation of) service on the following business day.
  • Cancellation: Cancelling an interpreting or captioning assignment with at least three (3) business days’ advance notice.
  • Excessive Absences: Three (3) no-shows, late cancellations, or late arrivals (or any combination thereof) per class.Interpreting or Captioning Assignment: An event (e.g., class, meeting, activity, etc.) where interpreting or captioning services have been requested and scheduled by the CDRC.
  • Late Arrival: Arriving to the interpreting or captioning assignment after the stated start time of the event.
  • Late Cancellation: Providing less than three (3) business days’ notice for cancelling an interpreting or captioning assignment.
  • No-Show: Failing to attend or missing an interpreting or captioning assignment without any prior notification or any form of prior communication with the CDRC. After a no-show, it is assumed that you will return to the next scheduled interpreting or captioning assignment unless you notify CDRC otherwise.
  • Reinstating Services: The steps that must be followed in order to resume services that have been temporarily suspended. Once the student has followed the necessary steps for reinstating services, the CDRC will contact the service providers to resume the previously-scheduled assignments.
  • Temporary Suspension of Services: The process whereby the CDRC will temporarily suspend interpreting or captioning services. Service providers will be contacted and instructed not to attend previously-scheduled interpreting or captioning assignments.
  • Wait Length for Late Arrival: Interpreters will wait 15 minutes from the beginning of the stated start time of the scheduled event before leaving the class.

In order to ensure that there is a balance with the need for access with the need for responsible budgetary management, the following obligations apply to me.